We prioritize our customers’ satisfaction and aim to provide excellent services. If you are unsatisfied with our courses, you may be eligible for a refund, provided there are valid reasons that are verified after our review process. We encourage you to review the course details thoroughly before purchasing to understand what is included.
Cancellation Policy
If you are not satisfied with our services, you have the option to cancel your order and request a refund:
- Cancellation Process: To initiate a cancellation, please reach out to us through the “Contact Us” section on our website.
- Cancellation Deadline: Cancellations must be requested within 5 business days of purchase to be considered for a refund.
Refund Policy
While our e-learning courses are typically non-refundable due to their digital nature, we offer refunds in specific circumstances where genuine issues are present:
- Non-Delivery of Course: If we fail to provide access to the course you purchased.
- Pre-Booking Delays: If the course does not commence as scheduled in pre-booked cases.
- Technical Issues: If the course software is incompatible with your system and prevents access.
- If your refund request is approved, the refund amount will be processed within 5-7 business days. Please note that the exact timing may vary depending on your financial institution, and delays may occur due to bank processing times. We will notify you once the refund has been initiated, and you can expect the funds to be reflected in your original method of payment within the specified time frame.
Refund requests made with dishonest intent will be reviewed and may be denied at the sole discretion of Quant Finance Institute (QFI) management.
Contact us at quantfinanceinstitute@gmail.com for questions related to refunds and returns.
